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Assistant General Manager - Custom Transit - Victoria, B.C (27556)


First Transit, Canada's leading provider of bus passenger transportation has an opening in Victoria, B.C. for an Assistant General Manager.



Oversee and co-ordinate day-to-day aspects of the First Transit Operation. Plan, organize and co-ordinate the branch’s daily operations in order to achieve the highest standard of customer service and employee satisfaction. Work closely with the Location Manager and staff to ensure superior level of service is delivered to both internal and external customers. Provide effective coaching to employees and assist in their personal development.



  • Oversee daily branch operations. Assist in supervising drivers, office personnel and maintenance personnel with regard to operating procedures.
  • Promote the highest standard of quality service to employees through teaching, coaching, training, counseling and leading by personal example
  • Liaise with BC Transit.
  • Assist General Manager in implementing new company programs or policies, with the aim of ensuring buy-in and an effective change process for employees.
  • Provide input and assists General Manager on manpower, developmental and training issues, assist Safety and Training supervisor with the Health & Safety Committee/labor Management Committee.
  • Supervise and assist dispatch to ensure routes run on schedule and driver concerns and problems are resolved Coordinate and monitor specific daily route management needs.
  • Accident investigation, including all related reports.
  • Supervises and completes additional projects as assigned.



  • College or University degree preferred. Courses in management, accounting and human resources would be an asset.
  • Class 5 BCDL is required - Class 4 (or better) unrestricted is preferred (or must be willing to obtain)



  • A minimum of 1-3 years management experience or completion of management training program.
  • Supervisory experience, Office Management, Scheduling and Financial experience, strong customer relations skills.
  • Sound knowledge of Microsoft Office 365 - Excel & Outlook.
  • Sound knowledge of branch working practices.
  • Sound knowledge of safety policies, procedures and practices.
  • Experience working with people with disabilities is an asset.



Branch / office environment. Travel to customers / prospects.



First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, aboriginal peoples and members of a visible minority.

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38655 - Victoria
4206 Commerce Circle, Victoria , British Columbia, Canada, V8Z 6N6
  • Company:
    First Transit Canada
  • Terms and Conditions type:
    Full Time
  • City:
  • Province:
    British Columbia
  • Category:
  • Contact Number:
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