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Casual Call Centre - Surrey, B.C (25499)

 

 

PURPOSE: The Agent, under the supervision of the Booking Manager, will perform intake functions for initial trip reservations.  The starting hourly rate for this position will be $26.51 per hour

 

MAJOR RESPONSIBILITIES:

  • Answer passenger calls collecting necessary trip information
  • Record trip information and perform initial trip assignment
  • Negotiate trip times where necessary or appropriate
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service
  • Utilize the Trapeze PASS program
  • Process cancellations
  • Perform follow up calls as required by schedule changes
  • Perform ‘where is my ride?’calls
  • Record changes in passenger information, and report it appropriately
  • Perform system trip edit as required
  • Other related duties as required

 

EXPERIENCE & SKILLS REQUIRED:

  • Data entry experience and general knowledge of Windows-based computer applications
  • Knowledge of service area
  • Ability to read, write and speak English
  • Ability to communicate effectively and work with all departments
  • Ability to work independently
  • Ability to deal politely with the public and employees
  • Ability to plan ahead and schedule work
  • Ability to delegate tasks
  • One year recent experience with booking or customer service preferred

 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

  • Office environment
  • May be required to work a variety of shifts

 

 

First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, Aboriginal peoples and members of a visible minority.

 

 

 


 
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Location
38702 - Translink
17535 - 55 B Avenue, Surrey, British Columbia, Canada, V3S 5V2
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  • Company:
    First Transit Canada
  • Terms and Conditions type:
    Casual
  • City:
    Surrey
  • Province:
    British Columbia
  • Category:
    Administrative & Operational Support
  • Contact Number:
    *
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