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Dispatcher - Orillia, ON (25227)

 

 

 

 

 

 

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

 

At First Student, we are proud to offer:

  • Tremendous Career Advancement Opportunities due to a strong presence across North America

  • Positive and rewarding work environment

 

Responsibilities:

  • Oversees all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route

  • Counsels & coaches drivers on front line disciplinary & service issues

  • Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager or resolve problems directly with the customer

  • Handles heavy phone and radio traffic

  • Dispatching school and transit vehicles

  • May handle charter reservations, billing, accounts payable or driver payroll.  May monitor licensing

  • Provides solutions to drop-off and pick-up problems; resolve issues as needed

  • May handle backup driver duties or perform miscellaneous clerical duties while buses are in route

  • Completes special projects as assigned

  • Assists drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures

  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips

  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services

  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service

 

 Minimum Education & Certifications Required:

  • High School Diploma or equivalent.  Appropriate vehicle license preferred

 

Experience and Skills:

  • 3-5 years’ experience

  • Class BZ License Required - Training may be available

  • High school diploma or equivalent

  • Basic knowledge of radio dispatch equipment

  • Excellent communication and customer service skills

  • Ability to deliver under time constraints and deadlines

  • Previous terminal operations, dispatch, or driver experience

  • Computer literate

 

 Physical Requirements & Working Conditions:

  • Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone

  • Office/ School Bus Yard environment

  • Possibly on the road

  • This is an afternoon shift - times to be determined

 

First Student is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, Aboriginal peoples and members of a visible minority


 
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Location
31200 - Orillia
445 Laclie Street , Orillia, Ontario, Canada, L3V 6J6
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  • Company:
    First Student Canada
  • Terms and Conditions type:
    Full Time
  • City:
    Orillia
  • Province:
    Ontario
  • Category:
    Administrative & Operational Support
  • Contact Number:
    705-326-7376
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